FAQs

Welcome to the Venssa FAQ section. If you have questions, we’re here to help!

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🛍️ 1. How can I place an order?

Simply browse our store, select your product, click "Add to Cart," and proceed to checkout. Follow the on-screen instructions to complete your purchase.

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🚚 2. How long does shipping take?

Shipping times vary based on your location:

• United States: 5–10 business days

• International: 10–20 business days

Once shipped, you’ll receive a tracking number via email.

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📦 3. How can I track my order?

You can track your order using the tracking link in your confirmation email, or by visiting our Track Your Order page.

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🔁 4. Can I return or exchange an item?

Yes! We offer a 14-day return policy. Please check our Return & Refund Policy for full details.

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❌ 5. I made a mistake in my order. Can I change or cancel it?

If your order hasn’t shipped yet, contact us immediately at venssashop@gmail.com. We’ll do our best to update or cancel it.

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💳 6. What payment methods do you accept?

We accept:

• Credit/Debit Cards

• PayPal

• Other secure methods available at checkout

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📩 7. I didn’t receive my confirmation email. What should I do?

Check your spam/junk folder. If it's not there, contact us with your order details and we’ll resend it.

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🛡️ 8. Is shopping at Venssa safe?

Yes. We use SSL encryption and secure payment gateways to protect your personal and payment information.

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📞 Still Have Questions?

Reach out to our support team:

📧 Email: venssashop@gmail.com
📞 Phone: 718-296-0600